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HOW IT WORKS​

Management with care

We work hard to consistently maintain the best standards in all areas. We are not like high-street agents; in fact we couldn’t be more different. Can you imagine a high street agent offering to refurb your property or arranging a fortnightly cleaner or a gardener? We take such great care of the properties that they are often in better condition by the end of the contract period than they were at the start. Consequently, we find that most of the landlords, who use our services, choose to extend their contracts over and over again.​


Too good to be true?

Some landlords have initially said no to us because they can’t see where we would make our money, and experience has taught them how tough this industry can be. So how do we do it?

As you can see from the chart above, the monthly rent we pay you may be slightly lower than high-street agents, however the benefits and guarantees we offer more than compensate so that your income actually increases. We become completely responsible for the management of your property and the various risks involved, while you receive guaranteed rental payments for the duration of our contract. Our profit is the difference. Simple.


Legislation

We will take care of any legal obligations and can help you to comply with all current relevant legislation, ensuring everything is current and up to date. This includes PAT certification, furniture/fire regulations and smoke/carbon monoxide detectors.

Insurance

As the owner of the property you are responsible for building insurance which usually includes an amount of contents insurance. A residential insurance will not be adequate and you will need either a buy-to-let policy or a specialist HMO policy. We have public liability insurance. We advise our customers to obtain their own contents insurance.

Inventory

Before we take over the property you may decide to obtain an inventory from an independent company. Or if you prefer we can arrange this for you.

Legal

If you have a mortgage you will have to obtain ‘Consent to let’. If we agree to multi-let your property, you will need to be on the correct mortgage product. You will need to sign a warranty in our contract to confirm that this is the case.
During an ongoing contract, allowances should be made for the standard of the property at the start of the tenancy and for fair wear and tear during the tenancy.

Maintenance

We will take care of the management of all maintenance jobs, large or small, on your behalf. We will obtain your permission before any major work is carried out and keeping in contact throughout the process. You will receive full invoices for your tax records. Alternatively you can use your own tradesmen if you prefer.

Court

If there is ever a time when we have to remove a tenant via the court process (it has never happened to us yet) we will take care of the whole procedure and update you if so requested. This would not affect your monthly payments


We are your tenants

We rent the property from you for three or more years and effectively become your tenants. If needed, we bring the property up to the requirements of our customers. We then rent the rooms on individual AST’s and take care of everything.

As we are your tenants you will only ever have to deal with us.When renting a property there are of course lots of variables to consider – as you can see from the example below. Too many hidden costs eat away at your monthly profit. At the end of the day you ask yourself ‘why you are doing it?

We start paying you your guaranteed rent as soon as the property is ready to let. This could be from the day we sign the lease or as soon as any refurb is carried out depending on what work is required.


Responsibility for tenants

We have operated both as landlord and agents for a long time and therefore really understand the importance of selecting only the best-quality tenants for the property. All of our tenants are young professionals who are thoroughly vetted prior to moving in. After all, from day one we take responsibility for any lost rent, potential damage or misbehaviour.

We also deal with calls, emergencies and in fact all tenant issues. You will also never again have to worry about voids – a recent survey by Spare Room showed that most properties have a void period of at least six weeks per year so this is a significant factor.


Gas safe

We will organise a Gas Safe inspection on your behalf and be at the property to meet the engineer. This test is a legal requirement to ensure that all gas appliances in a property are safe. It must be renewed annually and there are serious penalties for not having a valid certificate. We keep a copy of the certificate and send the original to you.

Deposits

We do not pay a deposit to you but we do take deposits from all our customers which are then secured in a Government-backed deposit protection scheme. We use DPS – Deposit Protection Service. This money would be used for repairs if the tenant caused any damage the property.

ID

Before we take control of your property we require 2 x proof of ID and proof of ownership of the property.

Inspections

You are welcome to inspect the property at any time by giving us at least 24-hours notice. We also carry out regular inspections and deal with any issues as they arise. We have good relationships with our customers and quickly deal with any issues they may have.

Complaints

At Big Egg Properties we understand the importance of customer service and want you to be completely satisfied at all times. If you are not happy with any aspect of our service we will deal with your complaint in an efficient and professional manner.

Termination

Should you decide for any reason to terminate the agreement between us, we require a minimum of six months notice. This is because we may have just signed a tenant in on a six-month AST, and we want to ensure that we can return the property to you in vacant possession.



LANDLORDS

Our Promise To You

HANDS-FREE, STRESS-FREE SERVICE

The right tenants

We have expertise in handling multiple tenants in one property. We take every care to source the right tenants in the first place, renting only to young professionals in full-time employment and mature students, and we organise deposits and registrations.

Guaranteed rents
 
By leasing your property to Big Egg Properties for a minimum period of three years, you will receive rent on time every month direct from us. That means no more chasing late or missed payments, no more dealings with problem tenants and no more rental voids. All utility bills will also be paid from our bank account.

Property maintenance
 
We provide fortnightly cleaning services at our properties, plus regular gardening services if required. Small repairs and maintenance issues will also be taken care of as they arise. 
We carry out regular property inspections every two months. When required, we will lightly refurbish your property and liaise with you to address larger maintenance issues.

We’re here to help so contact our experienced team today on 0203 769 7184 to discuss your personal requirements. Let us take all the hassle and stress of property management away today.

BIGEGGPROPERTIES

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• You will always get paid even if the property is unoccupied.

• Money will arrive in your bank account on the same day every month.
• We will never charge you any fees or commission.
• There will never be any sneaky ‘hidden’ or ‘unforeseen’ costs.
• We will take great care of your property.