Do you reference and credit check? How much does this cost?​

Yes we do, on application we will check your references with your employer and current/previous landlords/agencies. We will also do a credit check. This costs a total of £200 which is non-returnable

Do I need to pay a deposit?

Yes, the deposit is equal to one month’s rent.

Do the bedrooms have locks?

All of our bedrooms have locks on the door. We know it can be daunting moving into a new household, and want to make the move as easy as possible for you.

What happens when I want to leave?

Once you are out of your initial six-month contract all you need to do is give us one calendar month’s notice. We will advertise your room and give you a minimum of 24-hours notice that someone is coming to view your room.

What's your minimum contract length?

We normally ask for a minimum of six months, which then rolls month-by-month after your initial fixed term. If you have a short contract term at work we can arrange for a shorter contract length to suit
 
Who I will be living with?

Our tenants are predominately working professionals in their twenties and thirties. There may on occasion be a mature student or postgraduate in the house.

Are there any other fees or charges?

No. The only fee you will pay is the £200 for the reference and credit check .

Do you have any rooms for couples?

Currently, no-rooms are for single occupancy only because we don’t want to overcrowd our properties and want to make sure there are enough bathroom facilities to comfortably accommodate our tenants.

Do you allow pets?

None of our properties allow pets; this is for the comfort of all of the other house-mates.

Which bills are included?

All of them. That’s gas, electricity, water, council tax, broadband and TV licence. We even throw in a fortnightly cleaner of communal areas free of charge. On occasion a gardener may pay also pay a visit to our garden properties.

How do I pay the rent?

Rent is paid via a standing order, set up to reach our account on the 1st of every month.

How do I make an appointment to book viewing?

Contact us on 0798 458 8087 to arrange a viewing. A phone call or text is fine. Please be aware we must give our current tenants 24-hours notice, so don’t expect a viewing the same day that you ring up.

Is the broadband very fast?

Yes. We only put in the biggest fibre optic broadband packages available in our properties as we know how important Internet access is to everyone.

Can my friend or family member come to stay with me?

Of course. But no more than two nights per week unless previously agreed with Hart House Properties. And it’s always polite to mention it in advance to your other house-mates – how would you feel bumping into a stranger in the middle of the night?

Is there are parking at your properties?

Some have drives for multiple cars; most you can park on the street and the odd one may have restricted parking hours. Our advertisement for each property will give details.

 
Do you offer referral bonuses?

Yes, if you find someone to rent one of our rooms, once they have passed all the usual checks and moved in we will pay you £25, even if you are no longer one of our tenants.

I smoke – is that a problem?

No, but all of our properties are non-smoking inside, which includes hanging out of the window. You can of course smoke in the garden with the backdoor closed behind you… and you must clear your cigarette butts up!

What furniture is provided in the bedroom?

You will have one double (or single) bed frame and mattress, a mattress protector, a chest of drawers, a wardrobe (or tallboy) and a bedside table. Some rooms also have a desk and chair. All rooms have curtains and a lock.

Do I need to bring kitchen equipment?

All properties have the basic equipment: plates, bowls, cutlery, sharp knives, chopping boards, pots and pans, mugs and glasses. However if you’re thinking of competing in the next series of The Great British Bake Off you may want to add to the collection…

Is there washing machine, fridge/freezer etc?

All properties have one washing machine. If there are four tenants you will have at least one tall fridge freezer (and often an extra fridge); if there are five tenants you will have two tall fridge freezers to allow for a shelf each. Some properties also have the luxury of a dishwasher and tumble dryer, but not all. Check the advertisement for more detail, and these items will be pointed out during your viewing of the property.

My job has finished earlier than I thought; can I leave my contract early?

In this situation we try to help as much as possible. We will advertise the room for the day after you vacate and try to get someone to take over from you as soon as possible. You will of course be liable for rent until the day that someone takes over, or the end date of your contract, whichever is soonest.
 
Who deals with maintenance issues?

We do. But we depend on your cooperation on this. Please tell us as soon as you think there is an issue with anything in the house, no matter how big or small and we will organise the repairs. If it is a structural problem or general wear and tear the landlord will pay for it, but if someone has broken something – by accident or not – they will have to pay for it. We are always very fair and will listen to everyone’s explanation first.

Is there a TV in the house?

Yes, all houses are fitted with large (normally flat-screen) televisions with freeview boxes in the lounge/communal area.

Can I use the Jobseekers Allowance or housing benefit to pay the rent?

No, I’m afraid this isn’t allowed. You need to be in full-time employment or be a mature/postgraduate student. We will ask for confirmation from your employer or university.

Is there a landline phone in the house?

No, we don’t see the need for them, as everybody uses their mobile phones.

Have a Question? | 0798 458 8087

TENANTS FAQ's

BIGEGGPROPERTIES

FAQ's